• Home
  • Shipping & Payments

Shipping & Payments

Shipping & Delivery

Currently, all orders are shipped through Australia Post. Orders can only be accepted for delivery within Australia.

3-5day_delivery

 
Estimated Delivery Times:

Standard delivery time after picking and packing should be between 3- 5 working days. When trying to work out the expected arrival date for your order, please add 1 business day for processing of the order to the estimated shipping time.

Deliveries are processed and sent Monday through Friday only (unless a public holiday)

PLEASE NOTE: Western Australia, rural and some residential areas may require additional delivery time.

 
Shipping Times:

Orders received by us before 12.00noon AEST (Australian Eastern Standard Time) are normally shipped the next business day. Once processed you will receive a confirmation email with order details including product(s) ordered, delivery address, contact details and order reference.

Please note that a very small number of orders may require extra processing time for various reasons. If you have ordered an item that is out-of-stock or on back order, we will attempt to contact you immediately.

 

Payment Details

Credit Cards

We accept Visa and Master Card payments through our website. Our checkout pages are securely served and encrypted using SSL. Credit Cards are verified in real time via the National Australia Bank.

The name that will appear on your statement will be ECL Mobil.

 credit_cards

 

Return Policy

If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with a replacement, or a full refund to the value of the product's purchase price. With our return policy there are no special catches or exceptions, it's extremely simple! All we ask is that you send the item back to us unused and in the original packaging, making sure that the product is in the same condition as you received it.

  • You can return your purchase for up to 30 days from the purchase date.
  • Products must be unused and in the same condition as when you received them and in the original box and/or packaging.

 

Here's what you need to do:
  1. Please contact us by email at orders@eclubes.com.au and include details stating the purchaser's name, address, e-mail address and order number if known. Please await our approval before returning.
  2. When the return has been approved, using a good carton, return the product(s) via insured Courier Post Mail or other Parcel Carrier of your choice to:
    ECL Mobil
    184B Curtin Ave West
    Eagle Farm QLD 4009
  3. Keep a record of your shipment until you have received your replacement, credit or refund.

For additional information on our return policies, please contact our Customer Service department on 1800 069 019, or e-mail us at orders@eclubes.com.au

 

Policy

For a product to be returned under our policy, that product must be unused and in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at www.eclubes.com.au